Installation & Setup

Pick your package

Choose a TV, broadband or phone package or one of our supersaver bundles. Our HD TV packages start at £18 a month.

If you have an HD ready TV our Smallworld+ box is free for new customers when you take any of our TV packages.  Existing customers can get a free box when taking a multiroom subscription.

Installation is free when you take at least two services (TV, broadband or phone).  There is a £30 connection charge payable before installation.

 

Choose an install date

Our staff will arrange a date and time to suit you. The install will be morning or afternoon.

We will tell you roughly how long it will take and let you know before the engineer turns up.

We will give you a reminder call the day before we are due to install.

Before installation we will arrange with BT to switch your telephone number across to us, or we will issue you a new telephone number.  In most cases you can keep your existing number.

Installation by engineer

Your set-up will be fuss-free and completely professional.

We will tidy up afterwards, activate your Smallworld services and show you how your new Smallworld packages work.

All our staff are employed by us - we don't use contractors.  Most of them have been working for us for years, and all of them take great pride in the work they do.

And of course we're always on hand with free technical support and local customer service so that you can get the best out of your Smallworld service.