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Frequently Asked Questions       Click the questions to expand the answers

 

How Do I...

  • Set up my Wireless Router?

    Plug in and follow the manufacturers instructions or our installers will set up for you.


     
  • Switch to Smallworld broadband?
    Give us a call and let us know what services you’re interested in and we’ll help with any further information you need. Once you’ve decided on your package we’ll send you a contract for you to sign and return and then we’ll arrange an installation date with you.  Because we've got cable, no MAC code is required!
  • Arrange installation?
    Once we know what package you’d like we’ll arrange an appointment for one of our engineers to come and get you installed. A thin cable will need to be run to a small modem at the front or side of your house – so an inspection visit may need to be made first. All our engineers are Smallworld people (not contracted out) and are fully trained to get you up and running with the least amount of disruption. Once you’re installed – you’ll be ready to go!

     
  • Control which sites my children see?
    You can block inappropriate websites aswell as limiting the amount of time they spend online, with the parental control feature in the Trend Internet Security package.  See our broadband page for more details.
     
 
 

General Enquiries

  • What are the advantages of Smallworld broadband?
    Our broadband is our pride and joy! Other providers can’t compete with the speed we can offer because we use fibre optic cable. Virgin media is the other main provider of fibre optic broadband in the UK and their cabling is not in South West Scotland, Carlisle, Lancaster and Morecambe. If you live in these areas – Smallworld is your cable company.

    With Smallworld broadband you’ll be ready to do whatever you want to do online – whether it’s TV streaming, watching movies, online gaming, networking ….. you can do it all – and fast!
  • Can I get Smallworld broadband?
    Insert your postcode at the top of the page and it will tell you whether or not you can receive Smallworld services

     
  • Do I need a BT phone line to get Smallworld broadband?
    No you don’t need to take a phone line for Smallworld broadband as it’s delivered through our fibre optic network. You can get one of our Broadband stand alone packages – either up to 10Mb at £24 or up to 25Mb at £39. Have a look at the broadband page for full details.

     
  • What does unlimited downloads mean?
    You can download as much as you want without worrying about going over any sort of limit.

     
 
 
 

How Do I...

  • Watch Smallworld on more than 1 TV in my house?
    You can add multi-room to your package and get another set-top box for just £10 per month

     
  • Switch to Smallworld TV?
    Give us a call and let us know what services you're interested in and we'll help with any further information you need.  Once you've decided on your package we'll send you a contract to sign and return and then we'll arrange an installation date with you.
     
 
 

General Enquiries

  • Can I watch ESPN on Smallworld TV?
    Yes – you can get ESPN UK free of charge when you subscribe to 6 TV mixes.  You get ESPN Classic as part of the Variety Mix and all ESPN is available as a Premium mix. Take a look at our packages on the Digital TV page for full details. 
     
  • Can I subscribe to Smallworld TV without a phone line?
    Yes, we offer a standalone TV service.  Please see the price guide for more info.
  • What equipment do I need to watch Smallworld TV?
    You just need a set top box which we provide free of charge and which plugs into your normal TV.
     

     
  • What does the digital switchover mean for me?
    The digital switchover is happening all over the country in different stages so that everyone will have access to more channels. If you can only watch 5 channels at the moment – you will need to switch to digital or you will miss out on your favourite programmes. Switch to Smallworld now and you’ll be ready - and you’ll get loads of fabulous TV you want to watch.

     
 
 
 

How Do I...

  • Get another phone line?
    We can easily arrange for another phone line to be installed for just £12.50 per month. Call us to arrange an appointment for installation to suit you.

     
  • Switch to a Smallworld phone line?
    Give us a call and let us know what services you're interested in and we'll help with any further information you need.  Once you've decided on your package we'll send you a contract for you to sign and return and then we'll arrange an installation date with you.
     
 
 

General Enquiries

  • What are the benefits of having a Smallworld phone line?
    There are many advantages of having a Smallworld phone line.  Our local call region is huge and all our call tariffs are very competitive.
  • Can I keep my existing number?
    Yes, we can transfer your existing number for free
     

     
  • Where does your local call area cover?
    Our local call area is huge. Call the SmallWorld team if you want to check a specific town or city.

     
 
 
 

How Do I...

  • Back up the information, music and photos I store on my PC?
    Give us a call and talk through your needs.  It's likely we would recommend our Data back-up service where you specifiy what files you want to keep safe, we'll back them up from your hard drive and all your information will be safely stored on a CD or DVD.
     
  • Get Smallworld Home Services?
    Just give us a call on 08000 706 150 and we'll arrange whatever service best suits your needs.
     
 
 

General Enquiries

  • Do I need to subscribe to Home Services to get support?
    No, there is no monthly subscription for this service.  Find the service that suits online, or call us to chat through your needs and we'll let you know the cost of each service.
  • What happens if my problem isn't fixed in one visit?
    We will arrange another visit - and keep at the problem until it is fixed, for the price of that service.
     
 
 
 
  • How do I pay my bill?
    The best way to pay is by Direct Debit.  Alternatively you can send a cheque, postal order or pay by cash.  An administration fee of £4.50 unfortunately has to be applied if you choose a method other that DD - so this is what we recommend if possible.
     
  • What happens if I miss a payment?
    Services will be downgraded, and if no contact is made with us within a week (to arrange a payment) we will downgrade the service further.
     
  • Who do I contact if I have a problem?
    Contact our call centre in Scotland on 08000 706 150
     
  • How long does my contract last?
    A contract lasts 12 months. In the unlikely event you are not satisfied with the SmallWorld service you can cancel the contract within the first 3 months.
  • I rent my home - can I still get Smallworld?
    Usually yes. Just contact your landlord and get permission before you arrange for an installation.
     
  • I don't live in your cabled area - can I get Smallworld services?
    Our cabled services are in Kilmarnock, Irvine, Troon, Dreghorn, Carlisle, Morecambe and Lancaster. To check what services you can get, insert your postcode into our postcode checker at the top of the page.
  • Where can I download Trend Titanium Internet Security
    You can download Trend Titanium Internet Security by clicking on one of these 2 links. Whichever suits your operating system.

    Download Trend Titanium for 64 Bit Operating Systems
    Download Trend Titanium for 32 Bit Operating Systems

    Remember you will need to contact Smallworld for the activation key before you can use it  
 
 
 
 
 
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T: 08000 706 150 E: info@smallworldcable.com

Smallworld Cable | Middlegate, White Lund Industrial Estate | Morecambe, Lancashire | LA3 3BN

 
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