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Give us a call: 08000 706 150
David Durnford

Welcome to Smallworld Support

As a local company, we aim to provide a fantastic service to customers in the areas we also call home. These support pages are designed to help you find answers to some commonly-asked questions, and also to contact the right person in our business to help you with any query you may have.

David Durnford CEO Smallworld Cable Limited md@smallworldcable.com

 
Existing customer can still get assistance by dialing 150 otherwise please use the telephone number listed below
 
Morecambe Office   t: 01524 313131

Unit 9, Middlegate, White Lund Industrial Estate, Morecambe, Lancashire, LA3 3BN

Irvine Office   t: 01294 232425

3 Chalmers Place, Riverside Business Park, Irvine, Ayrshire, KA11 5DH

Irvine Shop   t: 01294 230000

Smallworld Cable, Unit 4, The Forum Centre, Irvine, KA12 8BA

 

Let us help! Please select an option

Technical Query

Something isn’t working properly or help is needed?
Go

Billing Question

Do you have a query regarding your bill?
Go

Sales or Service Enquiry

Need help from a customer service or sales assistant?
Go
 
 

Your Technical Query: What do you need help with or have a problem with?

1. About You

 



 


 

2. Your Broadband Issue

 

What is affected?

Do you have:


What is happening:

 
 

3. Your Television Issue

 

Select the issue using the options provided;

4. Your Telephone Issue

 

Select the issue using the options provided;

5. Additional Information

 

Once your query type has been selected, please inform us of the details in the box opposite which we can use to help us resolve your issue.

 

Your Billing Query: How can we help?

 
Please ensure you check the Billing FAQs section prior to filling in the forms below.

1. Billing FAQ's Click the FAQ below to view answers. If your issue remains unsolved please go to step 2.

 
Explain my Invoice

Invoice Summary Overview
Invoice Services Overview
Invoice Calls Made Overview
Invoice To Pay Overview
Direct Debit Form Download
What are Internet Calls?
Non Internet calls are a national rate based call as they do not correspond to a geographical location.
Continuous Credit Form Download
Why is my previous payment not showing?
You may have made a payment later than the date shown in the ‘payments received’ section of your invoice. This page can be found on page 1 of the invoice.
 

2. About You

 



 



 

3. Additional Information

 
Query Type:

Once your query type has been selected, please inform us of the details in the box opposite which we can use to help us resolve your issue.

 

Sales or Service Enquiry: Are you an existing Smallworld customer?

1. About You

 



 


 

2. Additional Information

 

Once your query type has been selected, please inform us of the details in the box opposite which we can use to help us resolve your issue.

 
 

Frequently Asked Questions >

 
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Contact us today

T: 08000 706 150 E: info@smallworldcable.com

Smallworld Cable | Middlegate, White Lund Industrial Estate | Morecambe, Lancashire | LA3 3BN

 
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