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Give us a call: 08000 706 150
David Durnford

Welcome to Smallworld Support

As a local company, we aim to provide a fantastic service to customers in the areas we also call home. These support pages are designed to help you find answers to some commonly-asked questions, and also to contact the right person in our business to help you with any query you may have.

David Durnford CEO Smallworld Cable Limited md@smallworldcable.com

 
Please fill in one of our web enquries and we'll get back to you, or you can give us a call using the telephone numbers below.
 
Technical Support   t: 160 or 08000 706 160

Monday - Friday 9am to 9pm
Saturday 9am to 5pm

Customer Services   t: 150 or 08000 706 150

Monday - Friday 8.30am to 8pm
Saturday 9am to 5pm

   Installs    t: 08000 706 100

    Monday - Friday 8.30am to 4.30pm

 

Firmware Upgrade - April 2012


Starting Wednesday 11th April, we will be releasing our new firmware for the HD box. This firmware will improve the services and performances you receive and we have detailed instructions to ensure a trouble free upgrade. If you have any queries regarding this, or issues whilst upgrading please do not hesitate to contact the Technical Support Team on 160 from your Smallworld telephone.

Firmware Upgrade Instructions

Let us help! Please select an option

Technical Query

Something isn’t working properly or help is needed?
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Billing Question

Do you have a query regarding your bill?
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Sales or Service Enquiry

Need help from a customer service or sales assistant?
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Your Technical Query: What do you need help with or have a problem with?

1. About You

 



 


 

2. Your Broadband Issue

 

What is affected?

Do you have:


What is happening:

 
 

3. Your Television Issue

 

Select the issue using the options provided;

4. Your Telephone Issue

 

Select the issue using the options provided;

5. Additional Information

 

Once your query type has been selected, please inform us of the details in the box opposite which we can use to help us resolve your issue.

 
 

Frequently Asked Questions >

 
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T: 08000 706 150 E: info@smallworldcable.com

Smallworld Cable | Middlegate, White Lund Industrial Estate | Morecambe, Lancashire | LA3 3BN

 
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